Privacy policy

Privacy Policy

Last updated: September 29, 2026

This Privacy Policy explains how Vow & Volume collects, uses, and shares personal information when you visit Vow-Volume.com, contact us, or purchase a product.

Information We Collect

We may collect:

  • Your name
  • Email address
  • Telephone or WhatsApp information
  • Billing and shipping addresses
  • Order and transaction information
  • Names, dates, photographs, wording, and other customization details
  • Messages and communications with us
  • Device, browser, IP address, and website activity
  • Cookie and analytics information

Payment information is processed by Shopify and the applicable payment provider. We generally do not receive or store your complete payment card details.

How We Use Information

We may use personal information to:

  • Process and fulfill orders
  • Prepare designs and personalized products
  • Send proofs for customer approval
  • Arrange production and shipping
  • Provide order notifications and customer service
  • Process refunds and resolve disputes
  • Prevent fraud and protect our website
  • Comply with tax, accounting, and legal obligations
  • Send marketing communications when you have provided consent
  • Improve our products, website, and customer experience

Sharing Personal Information

We may share information with service providers only when reasonably necessary to operate our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Printing and production partners
  • Website hosting, analytics, and application providers
  • Professional advisers and government authorities where legally required

We do not publicly share customers’ wedding details, photographs, or custom designs without permission.

If we wish to display a customer’s finished product on our website, advertising, portfolio, or social media, we will request permission first.

International Processing

Because we operate from China and use international service providers, personal information may be processed in countries other than the customer’s country of residence. Where required, we take reasonable steps to protect information during such processing.

Data Retention

We retain information only for as long as reasonably necessary to complete orders, provide customer service, maintain business and tax records, resolve disputes, and comply with legal obligations.

Design files and customization information may be deleted when they are no longer required.

Cookies

Our website may use necessary, functional, analytics, and advertising cookies. Where required by law, non-essential cookies will be used only after consent.

Customers can manage cookies through their browser or through the privacy controls displayed on our website.

Your Rights

Depending on where you live, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate information
  • Request deletion of information
  • Object to or restrict certain processing
  • Withdraw marketing consent
  • Receive a copy of certain information
  • Submit a complaint to the appropriate authority

To exercise these rights, contact jiushiwo023@gmail.com. We may need to verify your identity before completing a request.

Children’s Privacy

Our website and products are not directed at children. We do not knowingly collect personal information directly from children without appropriate authorization.

Contact

Vow & Volume
Email: jiushiwo023@gmail.com
WhatsApp: VOW_VOLUME
Location: Chongqing, China