Shipping policy
Shipping Policy
Last updated: September 29, 2026
All Vow & Volume orders are prepared and shipped from Chongqing, China.
Design and Production Time
The estimated order timeline is:
- Initial design process: approximately 2–3 business days
- Production after proof approval: approximately 12–15 business days
- Air shipping: approximately 12–15 business days
Please allow at least one month for the full customization, production, and delivery process.
These timeframes are estimates and do not include delays caused by incomplete customer information, proof revisions, late approval, public holidays, customs inspections, severe weather, or carrier disruptions.
When Production Begins
The production period begins only after:
- Full payment has been received.
- The customer has supplied all required information.
- The customer has approved the final design proof.
Delays in submitting or approving information will delay the estimated delivery date.
Shipping Charges
Standard shipping costs are included in the product price unless a product page or custom quotation states otherwise.
Additional charges may apply to:
- Remote delivery locations
- Expedited shipping
- Oversized or unusually heavy orders
- Special delivery services
- Address corrections or reshipments
Any additional charge will be communicated before shipment.
Customs Duties and Taxes
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout or in a custom quotation, these charges are the customer’s responsibility and are not included in the product price.
We are not responsible for customs delays or for packages refused because the customer did not pay applicable import charges.
Shipping Address
Customers must provide a complete and accurate shipping address, including:
- Recipient’s full name
- Street address
- City, state, or province
- Postal code
- Country
- Contact telephone number
Please contact us immediately if an address needs to be changed. Once an order has shipped, we cannot guarantee that the address can be changed.
Customers are responsible for additional costs resulting from an incorrect address, refused delivery, or failure to collect a package.
Tracking and Delivery
Tracking information will be provided when available.
A delivery date shown by the carrier is an estimate and is not guaranteed. We are not responsible for delays caused by carriers, customs authorities, weather, public holidays, or other events outside our reasonable control.
Lost or Missing Packages
If tracking shows that a package has been delivered but you cannot locate it, please:
- Confirm that the shipping address is correct.
- Check with household members, neighbors, reception desks, and mailrooms.
- Contact the local delivery carrier.
- Contact us so we can assist with a carrier investigation.
We cannot guarantee a free replacement or refund when a package is lost because of an incorrect address, refusal of delivery, or failure to collect it.
Contact: jiushiwo023@gmail.com